Case numbers, response dates and ticket tracking.
No account is required. The One-Desk public intake is open to all cross-border traders. You can track your ticket progress anytime using your NIK-OD-YYYY-XXXX reference and corporate email.
When you send a request you get a case number and two dates: when an officer will be assigned and when you will get a full answer. Both dates count working days (Monday to Friday). They are shown on the confirmation screen and on the track page, and they follow the response times on the Support Desk page.
Our support officers are ready to assist you with specific trade documentation or tariff questions.